Shipping Policy

Introduction

At SK Jewellers, we understand that receiving your precious jewelry safely and promptly is of utmost importance. We are committed to ensuring your order reaches you securely and in perfect condition. This shipping policy outlines our delivery procedures, timelines, and terms.

Shipping Coverage

Domestic Shipping (India)

We ship to all locations across India, including:

• All major cities and metro areas
• Tier 2 and Tier 3 cities
• Remote and rural areas
• Kashmir and Jammu region
• Union Territories

International Shipping

Currently, we focus on domestic shipping within India. For international shipping inquiries, please contact us at info@skjewellers.com, and we will assist you on a case-by-case basis.

Shipping Methods and Timelines

Standard Delivery

• Delivery Time: 5-7 business days
• Coverage: Available across India
• Tracking: Full tracking provided
• Cost: Varies by location and order value

Express Delivery

• Delivery Time: 2-4 business days
• Coverage: Major cities and metro areas
• Tracking: Real-time tracking provided
• Cost: Premium charges apply
• Availability: Subject to serviceable pin codes

Same-Day/Next-Day Delivery

• Availability: Select locations in Kashmir only
• Order Before: 12:00 PM for same-day delivery
• Delivery Time: Same day or next business day
• Cost: Premium charges apply
• Advance Booking: Required for high-value items

Custom/Made-to-Order Items

• Processing Time: 7-15 business days (before shipping)
• Shipping Time: Additional 5-7 business days
• Total Timeline: 12-22 business days
• Updates: Regular status updates provided

Shipping Charges

Free Shipping

Enjoy FREE standard shipping on:

• Orders above ₹10,000
• Prepaid orders above ₹5,000
• Special promotional periods

Standard Charges

For orders below free shipping threshold:

• Within Kashmir: ₹100
• Major Cities: ₹150-200
• Remote Areas: ₹250-350
• Express Delivery: ₹300-500 (additional)

Shipping charges are calculated at checkout based on delivery location and order weight

Cash on Delivery (COD)

• COD Available: Yes, for orders up to ₹50,000
• Additional Charges: ₹50-100 COD handling fee
• Verification: Phone verification required before dispatch
• Restrictions: May not be available for all pin codes

Order Processing

Processing Time

• Standard Orders: 1-2 business days
• Prepaid Orders: Faster processing (within 24 hours)
• COD Orders: 2-3 business days (after verification)
• Custom Orders: 7-15 business days
• Peak Season: Additional 1-2 days during festivals

Order Confirmation

Once your order is placed:

1. Immediate: Order confirmation email sent
2. Within 24 hours: Payment verification completed
3. Processing: Order moves to processing stage
4. Dispatch: Shipping confirmation with tracking details
5. Delivery: Real-time tracking until delivery

Cut-off Times

• Same-Day Processing: Orders placed before 2:00 PM
• Next-Day Processing: Orders placed after 2:00 PM
• Weekend Orders: Processed on next business day
• Holiday Orders: Processed after holiday period

Packaging and Safety

Secure Packaging

We take extra care to ensure your jewelry arrives safely:

• Multiple Layers: Bubble wrap and protective cushioning
• Branded Boxes: Premium SK Jewellers packaging
• Tamper-Proof Sealing: Security seals on all packages
• Discreet Packaging: No external indication of jewelry contents
• Insurance Coverage: All shipments are insured
• Certificate Inclusion: Authenticity certificates and invoices included

High-Value Items

For orders above ₹50,000:

• Enhanced Security: Additional protective packaging
• Signature Required: Mandatory signature on delivery
• ID Verification: Recipient ID verification may be required
• Photo Verification: Photo ID may be requested
• Personal Handover: Direct handover only (no door drop)

Tracking Your Order

Tracking Information

• Tracking Number: Provided via email and SMS after dispatch
• Real-Time Updates: Track your order 24/7
• SMS Notifications: Regular updates on order status
• Email Updates: Detailed tracking information
• Website Tracking: Track on our website using order number

Tracking Steps

1. Check your email for shipping confirmation
2. Click on the tracking link provided
3. Enter tracking number on courier website
4. View real-time location and status
5. Receive delivery notification

Delivery Process

Standard Delivery Procedure

• Delivery Attempt: Courier will attempt delivery during business hours
• Contact: Courier will call before delivery
• Recipient: Any adult at delivery address can receive
• Signature Required: Mandatory for all jewelry orders
• ID Verification: May be required for high-value items

Inspection at Delivery

You have the right to:

• Inspect Package: Check outer packaging for damage
• Verify Seal: Ensure tamper-proof seals are intact
• Open Package: Open and inspect contents in front of delivery person
• Refuse Delivery: If package appears damaged or tampered
• Report Issues: Immediately report any discrepancies

Important: Please inspect your order carefully before accepting delivery. Once accepted, damage claims become difficult to process.

Delivery Challenges

Failed Delivery Attempts

If delivery fails:

• Re-attempt: Courier will make 2-3 delivery attempts
• Contact: We will contact you to reschedule
• Hold Period: Package held at local facility for 5-7 days
• Return: After hold period, package returns to us
• Reshipping: Reshipping charges may apply

Address Issues

• Incorrect Address: Please ensure delivery address is complete and accurate
• Address Change: Contact us within 2 hours of placing order
• After Dispatch: Address cannot be changed once shipped
• Undeliverable: Returned to us; reshipping charges apply

Recipient Unavailable

If no one is available to receive:

• Courier will leave a delivery notice
• Contact courier to reschedule
• Provide alternate contact number
• Arrange pickup from local courier office

Shipping Restrictions

Non-Serviceable Areas

• Some remote pin codes may not be serviceable
• We will inform you if delivery is not possible
• Alternative pickup locations may be suggested
• Full refund provided if delivery not possible

Restricted Items

Cannot be shipped to certain areas due to regulations:

• High-security zones
• Military areas (without proper clearance)
• Certain border areas

Delays and Issues

Potential Delays

Shipping may be delayed due to:

• Weather Conditions: Natural disasters, heavy rain, floods
• Festivals and Holidays: Peak season congestion
• Political Situations: Strikes, bandhs, local disturbances
• Courier Issues: Technical or operational challenges
• Custom Clearance: For special items requiring verification
• Address Verification: Incomplete or incorrect addresses

Our Commitment

In case of delays:

• We will notify you immediately
• Provide regular status updates
• Work with courier to expedite delivery
• Offer compensation for significant delays (case-by-case basis)

Lost or Damaged Shipments

Lost Packages

If your package is lost:

1. Report: Contact us immediately at info@skjewellers.com
2. Investigation: We initiate investigation with courier
3. Timeline: Investigation takes 7-14 days
4. Resolution: Full refund or replacement provided
5. Insurance Claim: We handle all insurance claims

Damaged Packages

If you receive a damaged package:

1. Do Not Accept: Refuse delivery if outer packaging is damaged
2. Document: Take photos/videos if damage noticed after acceptance
3. Report Immediately: Contact us within 24 hours
4. No Use: Do not use or alter the product
5. Resolution: Free replacement or full refund provided

International Shipping (Limited)

Available for Select Countries

• Subject to availability and demand
• Additional customs duties and taxes apply
• Customer responsible for import duties
• Extended delivery timeline: 10-15 business days
• Minimum order value may apply
• Contact us for specific country inquiries

Custom Regulations

• Products may be subject to customs inspection
• Delays possible due to customs clearance
• Additional documentation may be required
• We assist with paperwork but cannot guarantee customs clearance

Shipping During Festivals and Peak Season

High Volume Periods

During Diwali, Eid, Raksha Bandhan, and wedding season:

• Extended Processing: Additional 2-3 days
• Courier Delays: Possible due to high volume
• Early Orders: We recommend ordering well in advance
• Priority Processing: Available at additional cost
• Stock Availability: Limited stock on popular items

Advance Booking

• Book your orders 2-3 weeks in advance during peak season
• Guaranteed delivery dates available for advance bookings
• Special pre-booking discounts may be offered

Contact Us for Shipping Queries

For any shipping-related questions or concerns:

SK Jewellers
Kashmir, India
Email: info@skjewellers.com
Phone: +91 70069 18743
Website: www.skjewellers.com

Customer Service Hours:
Monday - Saturday: 10:00 AM - 7:00 PM IST
Sunday: Closed

Important Terms and Conditions

• Shipping timelines are estimates and not guaranteed
• Business days exclude Sundays and public holidays
• SK Jewellers is not liable for delays caused by courier or circumstances beyond our control
• Incorrect address provided by customer may result in failed delivery and additional charges
• Orders are shipped to the address provided at checkout and cannot be redirected once dispatched
• Signature is mandatory for all deliveries
• By placing an order, you agree to this shipping policy
• This policy is governed by the laws of India

Tips for Smooth Delivery

✓ Provide complete and accurate delivery address with landmark
✓ Include alternate contact number
✓ Ensure someone is available to receive during business hours
✓ Keep your phone accessible for courier calls
✓ Inspect package carefully before accepting
✓ Report any issues immediately
✓ Save tracking information for reference

We're committed to delivering your precious jewelry safely and on time. Thank you for choosing SK Jewellers!

By making a purchase, you acknowledge and agree to this Shipping Policy.